Privacy and Cookie Policy

Tri-State is committed to providing our customers with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about you, protecting ensuring the privacy of your personal information is one of our highest priorities. One of the ways we do that is to have this Privacy Policy, which tells you why and how we collect, use and disclose your personal information.

This Privacy Policy applies to Tri-State Holdings LLC (collectively, “Tri-State”). This policy also applies to any service providers collecting, using or disclosing personal information on behalf of Tri-State.

Because Tri-State is a U.S.-based company, our website is controlled and offered from Tri-State’s facilities in the United States. The data protection rules and rights of government access to your data in your country may be different than those in the United States. Tri-State will continue to process your personal information as described in this Privacy Policy.

Section 1 - Collection and use

We will only collect personal information that is necessary for fulfilling an identified purpose.

For example, when you purchase something from our online store, as part of the buying and selling process we collect the personal information you give us, such as your name, address, email address, telephone number, and credit or debit card number. We, and our third-party service providers, use this information to, among other things:

  • verify identity;
  • verify credit worthiness;
  • prevent fraud and abuse;
  • identify your shopping preferences and the shopping needs of our customers;
  • open and manage an account;
  • deliver requested products and services or to respond to questions;
  • guarantee and process a reservation, as well as provide our services;
  • enroll you in a program;
  • send you our newsletters, coupons, updates, reminders, related email marketing, and other information;
  • ensure a high standard of service to you;
  • meet regulatory requirements;
  • Send SMS updates, appointment reminders, and special marketing promotions;

There are times when you may provide information to us voluntarily. This occurs when you provide feedback to us through emails, return forms, letters, telephone calls, sign up for text messaging, or enter a sweepstakes, contest, or promotion in which Tri-State is the sponsor or is a promotional partner with the third-party sponsoring the sweepstakes, contest, or promotion. We use this information to respond to your query, to keep track of customer feedback, to add you to Tri-State's email mailing list (please see the information on how to opt out below) and to improve our service to customers.

Even if you do not make a purchase on our site or book an appointment, we have the ability to track your usage of our website, including what pages you visit, what products you view, and the third-party sites that led you to our site. This information is not used to track information about individuals, but is used at an aggregate level to customize our site, improve the online experience, and plan advertising and promotions. When you browse our online website, we also automatically receive your computer’s Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

If at any time our website offers any chat rooms, comments, notice board facilities, reviews, social media, newsgroups etc. we may collect the information that you disclose. Such information will be used in accordance with this Privacy Policy. Please note that we cannot be responsible for other parties’ use of the personal information, which you make available to such third parties through any chat room, comments, notice board, newsgroup etc. on this website.

Please be careful about what personal information you disclose in this way.

If at any time our website offers any e-mail, survey feedback, social media or forum facilities, we may collect the information, which you disclose. Such information will be used in accordance with this Privacy Policy.

Section 2 - Security

Tri-State uses a number of security measures to ensure that your personal information is appropriately protected, including:

Examples include: the use of locked filing cabinets; physically securing offices where personal information is held; the use of user IDs, passwords, encryption, firewalls; restricting employee access to personal information as appropriate (i.e., only those that need to know will have access; contractually requiring any service providers to provide comparable security measures)

In addition, we use encryption technology in our online store in an attempt to protect you against the loss, misuse or alteration of your personal information. When you fill out any forms during checkout, a secure server encrypts your information through the use of Secure Socket Layer (SSL) technology.

To be sure you’re browsing securely during a transaction, check your web browser’s status or address bar for the closed padlock icon. This icon indicates that you are viewing a secure web page. Also, all browsers display an “s” after the “http” (https://) in the website address to indicate that you are in a secure environment.