A.

While not logged in, you can browse the thousands of medical supply and durable medical equipment products to get descriptions and product information, but pricing is only visible to approved Tri State customers. After you are set up with a username and password you can login. Once you are logged in, all products will be displayed with your facility's special contract pricing.

A.

You have a choice of three easy ways, and with the largest selection of long-term care products, we're sure to have what you looking for.

• Product Category -- The website is split up into two parts: Medical Supplies & Durable Medical Equipment. Get to either one buy clicking on the icons in the center of the home page, or by using the category list on the left-hand side of the web site. Please note that the default setting for this category list is Medical Supplies. To view equipment, click on Durable Medical Equipment, and the category names listed will change to the Durable Medical Equipment category titles. You can follow the links by category until you get to the item want.
• Product Search - Type in the item code or a description of the product you're looking for in the "Product Search" area at the top left side of the screen. Hit Enter, and you'll see a list of products matching your search.
• AutoList - AutoList Is a customized order form made up from the products you've ordered in the past. Every time you order a new product it gets added to your AutoList. To use AutoList you must first log in. After logging in, just click on "My Account" at the top of the screen, and then click the AutoList tab on the right-hand side. Enter the quantities of the products you want and click "Add to Order" .You can delete any unused items from your AutoList as you wish.

A. Only approved customers can fully use tristatesurgical.com. To register go to the "Request an Account" on the top right hand side of your screen or contact your local Tri State representative to get a username and password.

A. No problem. All the products will be saved for you along with the quantities you wanted. Just click on "Order Contents" on the top right-hand side of the website the next time you log in.

A.

We have access to thousands of products from numerous manufactures and the products listed on our website are our most commonly ordered items. However, if you are looking for a product and don't find it here, we have a built-in option to help you. Whenever you put an item in the search bar and no products are found matching your search, a short form will load onto the screen. Just type in your name, your facility's name, product code/s and the name of the product/s you want, and click send. Then we do all the work! We will add the product you need onto the website along with your contracted pricing, so you can place your order with no hassle. The item/s will remain on the website for all future ordering.

A. Just click on the picture or description of any item, and that item's product page will open. Scroll down to the bottom of the screen, enter the quantity you want, and click "Add to Order". These items will be placed in your "Order Contents". Once you have selected all the products needed, you can proceed to check out.  Then go through the easy two step order conformation. You can even print out a summary of your order when you are done.

A. After you have placed the order, you will get a confirmation message on your screen to tell you your order has been received. In addition, you will receive an email with the order summary and confirmation number.

A. Orders are instantly transmitted to the warehouses for shipment and therefore difficult to intercept. If you need to change an order that you've placed using the web site just call your local Tri State Surgical office.

A. When an order is placed, the total amount* of the order will be used to calculate the amount of points earned. These points are added to your Shopping Points account as pending points.
All pending points are listed in your Shopping Points account and will stay there until approved/confirmed by Store Machine.

Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you want.

You must login to your account in order to view the status of your points.

During the checkout procces you'll be able to pay for your order with your points balance.

* in most cases shipping fees and taxes excluded. See refered FAQ for more details.

A. Currently, for every $1.00 spent at Store Machine you'll earn 1
For example:
          Product Cost:  $100.00
          Value of Points Earned:  $10.00

Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.

A. To thank you all for your support and to offer future incentives to you we wanted to give something back, this is why we have launched this great Reward Point Program.

Our Reward Point Program is as simple as it sounds. While shopping at Store Machine you will earn Shopping Points for the money you spend.
Once earned, you'll be able to use those points to pay for future purchases at Store Machine.

The Reward Point Program began on Monday 21 January, 2008 . All purchases made after that date will earn points.

A. If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at Store Machine.
During the checkout proccess, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.

A. Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase.

We strongly advise you to check this page often as we may make changes to this policy.

A. Currently, no Minimum Purchase Amount required to redeem your points.

We strongly advise you to check this page often as we may make changes to this policy.

A. A maximum of 1,000 points ($100.00) is allowed to redeem per order.

We strongly advise you to check this page often as we may make changes to this policy.

A. No. When calculating the amount of points earned, the taxes are excluded.

We strongly advise you to check this page often as we may make changes to this policy.

A. No. When calculating the amount of points earned, the shipping fees are excluded.

A. Yes. When calculating the amount of points earned, all items which have been discounted are included.

We strongly advise you to check this page often as we may make changes to this policy.

A. Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.

We strongly advise you to check this page often as we may make changes to this policy.

A. "Word-of-mouth" advertising is the most powerful form of advertising there is.
Referral Points is based on the idea that we should both benefit from your referrals.
When referred friend place an order, during the checkout procces on the same page that you select a payment method there will be a box to enter a Referral code. Your Referral code is your registered email address with us.
When we receive your referred friends completed and approved order, we will reward your Points account with 100 points.
The more first time orders we receive from your referrals, the more reward points you will receive.

A. Currently, no restrictions apply to what items may be purchased using your points balance.

We strongly advise you to check this page often as we may make changes to this policy.

A. "Writing Review is ego boost knowing others read your opinions, and maybe even take your advice."
Sharing Your Product Reviews will assist us to continually improve our offers and service to you as well as helps others to choose the right products.
We would like to thank you for helpful review that you gave us, therefore for every quality review, we will reward your Points account with $5.00 worth of points .
Your Review must meet all of the following conditions:

• Your Reviews must be original.
• Reviews must be focused and concise on the product under review.
• Reviews should not duplicate content already published.
• Be truthful and objective.
• Reviews should not include posts that have spam, commercial or advertising content or links.
• Reviews should not abuse, harass, or threaten another's personal safety .

Store Machine reserves the right to refuse or remove any review that does not comply with above conditions.
Store Machine staff reserves the right to correct misspelled words, grammatical errors.
Store Machine is not responsible or liable in any way for ratings and reviews posted by its customers.

A. Currently, no restrictions apply to the kind of items which may be purchased using your points balance.

We strongly advise you to check this page often as we may make changes to this policy.

A. For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the e-mail.

A.

• Shopping Points are only available to registered Store Machine member's.
• Shopping Points Reward can only be collected and used with online purchases. and are only validated at Store Machine.
• Points are non-refundable and can't be transferred between member's.
• Shopping Points are non-transferable or exchangeable for cash under any circumstances.
• Shopping Points will not be refunded for any cancelled order.
• When buying with Points,you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
• When calculating the amount of points earned. shipping fees and taxes are excluded(unless other.see refered FAQ for more details).

Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.